How much does shipping cost?

Shipping costs vary by location within Kingston and St. Andrew. Areas outside of Kingston and St. Andrew attract a fixed delivery fee of $800 JMD.

Do you deliver outside of Kingston?

Yes. Deliveries outside of Kingston and St. Andrew are facilitated via designated Knutsford Express drop-off stations. Please refer to our Shipping Policy for full details.

What is your refund policy?

All sales are final, and we do not offer cash refunds. In certain approved cases, eligible returns may qualify for store credit only. For full details, please review our Return Policy.

Do you offer same-day delivery?

We typically offer next-day delivery once all funds have been successfully cleared. Same-day delivery may be available to customers with an established relationship with us and must be arranged directly through our customer care team prior to ordering.

What is the standard delivery time?

Deliveries within Kingston and St. Andrew usually take place between 10:00 AM and 2:00 PM. For locations outside of Kingston and St. Andrew, pickups at Knutsford Express locations typically begin at 8:00 AM, two (2) business days after purchase.

When will my order be processed?

Orders are processed once payment has been successfully received and confirmed. Orders placed after business hours, on weekends, or on public holidays may be processed on the next business day.

How will I know my order is confirmed?

Once your order is placed, you will receive an order confirmation via email or the contact method provided at checkout. If you do not receive confirmation, please contact customer care.

Do you accept bank transfers?

Yes. Customers may choose to complete payment via direct bank transfer. Orders paid by bank transfer will be processed only after funds have cleared. Please ensure that all payment details are accurate to avoid delays.

Can I change or cancel my order after placing it?

Once an order has been confirmed and payment has been received, it may not be possible to modify or cancel the order. Please contact customer care as soon as possible if you need assistance.

What happens if my item arrives damaged?

If your item arrives damaged, please notify us within 48 hours of delivery and provide clear photographic evidence. Once verified, we will advise you on the appropriate next steps in accordance with our Return Policy.

Do you offer exchanges?

Exchanges may be considered only in cases where store credit has been approved and the item meets all return eligibility requirements. Please refer to our Return Policy for full details.

Are sale or clearance items eligible for return?

No. Clearance and sale items are final sale and are not eligible for return, exchange, or store credit.

How can I contact customer care?

If you have any questions or need assistance, please contact us at:

Root & Modern
Email: info@rootandmodern.com
Phone: (876) 842-8069