We aim to provide a smooth, reliable shopping experience. Below is how order processing works so you know what to expect after you place an order.

When We Process Orders

• Orders are processed after payment is successfully received and confirmed.
• Orders placed after business hours, on weekends, or on public holidays may be processed on the next business day.

Payment Confirmation

• Card / Woo Pay / Apple Pay / Google Pay: payments are typically confirmed quickly once approved by the payment provider.
• Bank Transfer: processing begins only after funds have cleared.

Typical Fulfilment Timeline

• Kingston & St. Andrew: delivery is typically scheduled for the next day once funds are cleared.
• Outside Kingston & St. Andrew: packages are prepared for dispatch to the selected pick-up location after payment confirmation.

If you need an urgent arrangement (including same-day delivery, where available), please contact customer care before ordering so we can confirm feasibility.

Need Help?

Contact us at info@rootandmodern.com or (876) 842-8069.